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Star Alliance member devalues miles for Asia, Latin America trips
Photo: Matt_Weibo, Flickr Change is the name of the game when it comes to loyalty programs in the travel industry. Some weeks we can’t go more than a day without reporting that a company is tweaking...
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Ranking airline customer service — after things have gone wrong
“Hope for the best, but prepare for the worst,” goes the old adage. But when it comes to booking air travel, many of us drop the ball on the latter half of that advice, even though we know that not all...
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Couple convinces United to return 300K airline miles with help of doctor,...
Photo: Ting Chen/Flickr Joe Woerner had hoped to celebrate his 75th birthday with a trip to France with his wife, Marilyn. But when the New Jersey man tried to book his flight using his United Airlines...
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How much do you think the airlines spend on those delicious in-flight meals?
Photo: Yuichi Sakuraba/Flickr There might not be anything more consistently terrible, more chronically underwhelming than the food served on an airplane. Regardless of how hungry you might be, it’s...
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The ultimate guide to inflight Wi-Fi (and how much it's going to cost you on...
Photo: Virgin America JetBlue recently announced that its newly installed high-speed Wi-Fi would be available for free — becoming the first U.S. carrier to offer fleet-wide free Wi-Fi — and then it sat...
View ArticleSomeone is tracking all of the tech glitches affecting US air travel
It seems like we can’t go a day without reading about — or being affected by — some kind of airline-related technical glitch. There have been computer issues that have kept hundreds of flights on the...
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United now letting employees compensate dissatisfied customers with vouchers...
Photo credit, skinnylawyer Back in September, new United Airlines CEO Oscar Munoz wrote a public letter acknowledging that the carrier wasn’t exactly giving fliers the treatment they deserved, and...
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Is United changing its fare structure and points scheme?
Photo: Todd Lappin/Flickr At a recent industry conference, a United Airlines rep said that customers are definitely more interested in “no frills” fare options these days. That comment – along with...
View ArticleGet used to awkward eye contact in business class — airlines are catching on...
Economy isn’t the only part of the cabin where airlines are trying to squish in more seats. Business class is also starting to swell up, thanks to new layouts mixing in rear-facing seats. American...
View ArticleHere's how airlines cater to the elusive ultra elite
Before George Clooney made elite status sexy in Up in the Air, all but the biggest of miles geeks were left in the dark about how much the one-percenters of commercial flying traveled to get those...
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As new types of airline partnerships arise, are big 3 alliances cracking?
photo by Flazingo Considering the ongoing battle between American and Gulf carriers, the fighting spirit of old school competition seems alive and well in the airline industry. But a new report by...
View ArticleDoctor, other passengers work to treat unconscious man during cross-country...
When a 59-year-old man fell seriously ill during a flight from Philadelphia to San Francisco, the entire cabin seemingly came together to help a Pennsylvania physician treat him. United Airlines Flight...
View ArticleAmerican, United wish you happy holidays, also wish you would turn your phone...
While some airlines started the holiday season on a decidedly Grinchy note by gifting their customers some additional bag fees, others are at least pretending to be more holly jolly. Both United and...
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SkyMall is back — sort of
SkyMall, America’s favorite mail-order junk shop, is making its triumphant return to a seatback pocket near you. In fact, it’s already there. The world’s number one source for bug vacuums, Sasquatch...
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Frequent fliers can sue airlines (according to a University Of Miami study)
photo by Tori Rector via Flickr It all sounds so wonderful, when you look through the list of perks in airline frequent-flier programs: free tickets, seat upgrades, gifts, club access — you name it....
View ArticleUnited to pay business travelers if it is less reliable than American, Delta...
That sound you heard this morning was probably United Airlines executives, linking arms, skipping down their carpeted hallways and singing “Anything you can do, I can do better.” Almost six months...
View ArticleThese are the craft beers being offered this winter on 8 U.S. airlines (if...
Airlines are making seats smaller and upping prices, but bless them — they do try to make up for it in other ways. Like craft beer, which should help leg cramps as you travel around this holiday...
View ArticleGogo releases an in-flight messaging pass that allows you to use WhatsApp,...
Let’s be honest: in-flight Wi-Fi is usually too expensive, too slow and provides the user with a general feeling of frustration. But what if you had a cheaper option that didn’t allow you to do any...
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Woman suing United for $5 million (yep, $5 million) after her $7.99 in-flight...
Photo credit to Roderick Eime on flickr Surely at some point you’ve been disappointed by the Wi-Fi or entertainment experience on a flight, but to your credit, you probably handled it better than Cary...
View ArticleHow not to end up like this Canadian man who had to pay $697 for his "free"...
Yes, gas prices have dropped significantly in 2015, which is great if you have a car. But it doesn’t really help you out when you’re flying, as airlines don’t really seem to want to pass the savings on...
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