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Watch what it was like to train as a United pilot in 1969 (and sorry, ladies,...
Although time travel is still limited to dog-eared H.G. Wells novels and early Keanu Reeves movies, this recently unearthed United Airlines training film can take you back to 1969 in just 22 short...
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This is how much it costs to change a ticket with every major U.S. airline
Photo by Epsos.de In a perfect world we’d be able to change flight reservations as easily as our average Friday night plans. But the reality is the only airline that shares our vision of a perfect...
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EpiPens, pets and peanuts: the official allergy policies of 13 major airlines
Photo: Justin Taylor The thought of spending four hours confined to a small space filled with strangers whose behavior you can’t control is intimidating in its own right, but for the severely allergic,...
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Man promptly arrested after refusing to turn phone off, punching passenger on...
Screenshot: ABC 13 Congratulations, Adam Kealing of Austin, Texas. You’re officially That Guy. We’re sure that it came as a surprise when you were told that you couldn’t use your cell phone as United...
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6 ways to avoid paying an airline's ticket change fee
Photo by Robert S. Donovan Change might be inevitable, but try telling that to the airlines. Switching up an itinerary can be a costly affair, with all major U.S. carriers charging at least a $75 fee...
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These are the most efficient U.S. airlines when it comes to making money
Photo by Lance What’s the most efficient airline? Well, if you want to take an investor’s perspective, it won’t have anything to do with on-time records or the percentage of bags that arrive to their...
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South Africa, Namibia worry that airlines' ban on big game trophies will have...
Photo: Vince O’Sullivan/Flickr Leaders in South Africa and Namibia have expressed their concerns that Delta, United and other airlines’ bans on big game trophies are going to have serious effects on...
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Here are 14 major airlines' policies for flying pregnant
Photo: mliu92/Flickr Commercial airlines have a lot of rules when it comes to letting mothers-to-be on board. Shuttling off during the first or second trimester is usually A-okay, but the last 13 weeks...
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Qantas Airways joins the squeeze and adds more seats to planes
eosdude/flickr At some point the squeeze has to stop. Only so many passengers can fit Tetris-style into a plane cabin before someone loses an eye, or breaks into another air rage incident. In fact, the...
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United announces stricter requirements for lounge access (but you have a year...
Photo: Chris Owen/Flickr The airport lounge can be a small outpost of sanity (and edible snacks) where you can spend the hour before your flight in relative peace. But, thanks to an increase in the...
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United is selling rewards flights to Brazil and Chile for 25% off
Photo by MHX It’s easier now than ever to fly to South America, and if you have a bunch of United MileagePlus points in the bank, it’s about to get even easier. The airline is offering 25% off on...
View ArticleIs this the most unnecessary airline video ever?
Last fall, Universal Studios started releasing the first teaser posters for Jurassic World, showing a rugged-looking version of the logo with the vaguely ominous sounding tagline “The Park is Open.”...
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Here are 12 major airlines' policies for flying with pets
Photo: Thomas di Luccio One of the most stressful travel experiences I’ve ever had was when I moved to Asia and towed my cat along with me. Besides all the paperwork and vet appointments, one of the...
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Delta will pay its business fliers if it cancels or delays more than its...
Photo: Delta/Facebook Delta is going for a hard sell with its business fliers. In a new program, Delta promises flight credits to corporate clients if its two biggest competitors — American and United...
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5 reasons to choose points over cash
Photo: GotCredit/Flickr As airlines are making money and sending their planes out full, they’ve gotten less generous with their frequent flyer programs. Hotels are full too, and at historically high...
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United will use farm waste to decrease its carbon footprint
Photo: Colin Brown/Flickr In California, it’s not unusual to hear that your yoga friends are taking a road trip in a van powered by vegetable oil. Taking the cue from the West Coast’s hippie travelers,...
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The 5 best perks elite travelers get in 2015
An airline’s most frequent customers – top level elites – contribute an inordinate amount to the carrier’s bottom line. As a result, airlines compete fiercely for their loyalty with benefits and...
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Air India allegedly grounds 130 flight attendants for being too fat
Tawheed Manzoor/Flickr The golden age of flying may be long in the past, but at least we’ve also seen the end of days when flight attendants are judged on their bodies, right? Well, not exactly....
View ArticleTwo planes run into each other near terminal at Los Angeles International...
Two planes hit each other at #LAX #united #Alaska pic.twitter.com/2I6Jou1pa6 — C's Hernandez (@brujo11c) September 14, 2015 If you made a list of all of the phrases you never expected to hear – and...
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Here's what it looks like when giant flotation devices inflate inflight
Screenshot: Twitter We’ve all seen more than our fair share of safety demonstrations instructing us how to exit down the inflatable slides (which become rafts!) in the event of a water landing...
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United is altering routes in order to avoid weather-related issues
Photo: Matt Hintsa on Flickr New United CEO Oscar Munoz already has publicly pledged to improve the airline’s performance. That’s sounds lovely, but it doesn’t really mean much unless it actually...
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Grossed out passenger said she found full barf bag in seatback pocket of her...
Photo: Colin Brown/Flickr When you’re on a plane and reach into the seatback pocket, you expect to find a brightly illustrated version of the airline’s safety instructions, a copy of the in-flight...
View ArticleUnited Airlines introduces a fancy cocktail special
ouster UPDATE: United has pushed back the date of the selected flights giving away free Moscow Mule samples from October 1 to October 8. There’s something about those mini-bottles of booze available...
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5 of the most ridiculously expensive things you can buy with your airline miles
Via: Lufthansa World Shop So you’ve collected a massive amount of airline miles and have accumulated an account balance with six, seven or even eight digits. Many carriers have online catalogs where...
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Don't throw out your boarding pass. Hackers can use it to access your...
James Whatley/Flickr After you hand the gate agent your boarding pass to scan and head back onto the plane, there’s a pretty good chance you quit paying attention to that stub in your hand. If you’re...
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Here's how to get reimbursed for your damaged luggage on every U.S. airline
Photo: Dave Herholz, Flickr Airlines are losing less baggage than ever, and most bags do eventually turn up safe and sound, even if not quite when you expected them. Besides, there are plenty of ways...
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Star Alliance member devalues miles for Asia, Latin America trips
Photo: Matt_Weibo, Flickr Change is the name of the game when it comes to loyalty programs in the travel industry. Some weeks we can’t go more than a day without reporting that a company is tweaking...
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Ranking airline customer service — after things have gone wrong
“Hope for the best, but prepare for the worst,” goes the old adage. But when it comes to booking air travel, many of us drop the ball on the latter half of that advice, even though we know that not all...
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Couple convinces United to return 300K airline miles with help of doctor,...
Photo: Ting Chen/Flickr Joe Woerner had hoped to celebrate his 75th birthday with a trip to France with his wife, Marilyn. But when the New Jersey man tried to book his flight using his United Airlines...
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How much do you think the airlines spend on those delicious in-flight meals?
Photo: Yuichi Sakuraba/Flickr There might not be anything more consistently terrible, more chronically underwhelming than the food served on an airplane. Regardless of how hungry you might be, it’s...
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The ultimate guide to inflight Wi-Fi (and how much it's going to cost you on...
Photo: Virgin America JetBlue recently announced that its newly installed high-speed Wi-Fi would be available for free — becoming the first U.S. carrier to offer fleet-wide free Wi-Fi — and then it sat...
View ArticleSomeone is tracking all of the tech glitches affecting US air travel
It seems like we can’t go a day without reading about — or being affected by — some kind of airline-related technical glitch. There have been computer issues that have kept hundreds of flights on the...
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United now letting employees compensate dissatisfied customers with vouchers...
Photo credit, skinnylawyer Back in September, new United Airlines CEO Oscar Munoz wrote a public letter acknowledging that the carrier wasn’t exactly giving fliers the treatment they deserved, and...
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Is United changing its fare structure and points scheme?
Photo: Todd Lappin/Flickr At a recent industry conference, a United Airlines rep said that customers are definitely more interested in “no frills” fare options these days. That comment – along with...
View ArticleGet used to awkward eye contact in business class — airlines are catching on...
Economy isn’t the only part of the cabin where airlines are trying to squish in more seats. Business class is also starting to swell up, thanks to new layouts mixing in rear-facing seats. American...
View ArticleHere's how airlines cater to the elusive ultra elite
Before George Clooney made elite status sexy in Up in the Air, all but the biggest of miles geeks were left in the dark about how much the one-percenters of commercial flying traveled to get those...
View ArticleDoctor, other passengers work to treat unconscious man during cross-country...
When a 59-year-old man fell seriously ill during a flight from Philadelphia to San Francisco, the entire cabin seemingly came together to help a Pennsylvania physician treat him. United Airlines Flight...
View ArticleAmerican, United wish you happy holidays, also wish you would turn your phone...
While some airlines started the holiday season on a decidedly Grinchy note by gifting their customers some additional bag fees, others are at least pretending to be more holly jolly. Both United and...
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SkyMall is back — sort of
SkyMall, America’s favorite mail-order junk shop, is making its triumphant return to a seatback pocket near you. In fact, it’s already there. The world’s number one source for bug vacuums, Sasquatch...
View ArticleUnited to pay business travelers if it is less reliable than American, Delta...
That sound you heard this morning was probably United Airlines executives, linking arms, skipping down their carpeted hallways and singing “Anything you can do, I can do better.” Almost six months...
View ArticleThese are the craft beers being offered this winter on 8 U.S. airlines (if...
Airlines are making seats smaller and upping prices, but bless them — they do try to make up for it in other ways. Like craft beer, which should help leg cramps as you travel around this holiday...
View ArticleGogo releases an in-flight messaging pass that allows you to use WhatsApp,...
Let’s be honest: in-flight Wi-Fi is usually too expensive, too slow and provides the user with a general feeling of frustration. But what if you had a cheaper option that didn’t allow you to do any...
View ArticleHow not to end up like this Canadian man who had to pay $697 for his "free"...
Yes, gas prices have dropped significantly in 2015, which is great if you have a car. But it doesn’t really help you out when you’re flying, as airlines don’t really seem to want to pass the savings on...
View ArticleUnited makes it $300 more expensive for some teens to fly alone
If I had a dollar for every time my 1994 self stomped my foot, angrily shoved an Ace of Base CD into the changer and yelled “I’M NOT A KID, I’M FOURTEEN YEARS OLD!” I could probably buy…the remaining...
View ArticleDelta revolutionized the airline industry, but it's losing customer loyalty....
Delta CEO Richard Anderson has helmed his current post since 2007, steering his company through nothing short of a sea change in the commercial air travel industry. Aviation journalist Kathryn Creedy...
View ArticleHow to cut to the front of the phone line during weather delays and canceled...
You probably already know that a winter storm is set to arrive Friday, crippling air travel on the Northeast and mid-Atlantic. Thankfully airlines have agreed to waive change fees ahead of the storm,...
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Do these two airlines really have 2016's best airline loyalty programs?
Credit card analysis and comparison site CardHub.com put the rewards programs of the largest domestic airlines to the test to determine which airline offers its brand loyalists the best perks in 2016....
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The golden age of travel? Here's what it was really like to fly in the 1950s
CORRECTION: A previous version of this story incorrectly stated that Boeing produced the DC-8 aircraft in the 1950s. In reality, Douglas made the DC-8. It wasn’t until 1997 that Boeing merged with the...
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Airline amenity kit time machine: Here's what each decade packed in those...
American Airlines turned heads this week with an announcement that the airline’s amenity kits would be receiving a major upgrade. The airline’s Dopp kits will now be stuffed with goodies from global...
View ArticleThis United Airlines customer survey involved some very, very weird questions
Customer satisfaction surveys can be the worst part of being a customer, with their bland questions about your transactions, your demographics and whether or not you’ve purchased seven pounds of...
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