Photo credit, skinnylawyer
Back in September, new United Airlines CEO Oscar Munoz wrote a public letter acknowledging that the carrier wasn’t exactly giving fliers the treatment they deserved, and pledged changes were coming. Well, here’s one change customers will appreciate: as blogger Brian Sumers reported, the airline just launched a new program giving airport employees the opportunity to compensate fliers who have encountered poor service with as much as $125 to spend on future flights.
Though, apparently, not all customer satisfaction has equal priority. These electronic certificates will vary in amount based upon a customer’s elite status with the airline. Top level Global Services and 1K fliers (plus those seated in premium cabins) will receive as much as $125, while non-status fliers in the economy cabin can get up to $50.
As Sumers reports, United has issued examples on situations where a certificate could be warranted, including rude service from a fellow employee, delayed baggage, or simply as an offer of customer appreciation (for example, if someone is willing to change seats so that a family can sit together). The airline has instituted a limit on these goodwill gestures for passengers of receiving them only six times per six-month period.
RWV reached out to United for more details, and we will update the story when we hear back.